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Course Description

This fully online program gives you the skills you need to find an entry-level job in the field of IT support, even if you don't have prior experience. Understand concepts core to all IT support jobs, and learn how to assemble a computer, write effective support documentation, route paths and subnets, manage device software, and more.

Course Outline

  1. Technical Support Fundamentals
  2. The Bits and Bytes of Computer Networking
  3. Operating Systems and You: Becoming a Power User
  4. System Administration and IT Infrastructure Services
  5. IT Security: Defense Against the Digital Dark Arts

Learner Outcomes

  • Troubleshooting and customer care
  • Networking fundamentals
  • Operating systems management
  • System administration
  • IT security basics
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